Time frame for completion:
Depending on the size of the website, 2-4 weeks from start date is allocated for each design phase. Larger or smaller projects will be determined on a case by case bases.
Open communication, feedback and availability of elements needed for design completion are key to meeting the 2-3 week time frame allocated. Any delays in a timely completion of design may result in the project being put aside for an undetermined amount of time while other designs in the queue are completed and the designer is available to commit time to the project again.
Images:
All gallery/portfolio/shop/other images need to be web optimized (72dpi) and sized accordingly (max 900px wide) or a $5 per image fee will be added per image.
Content:
All content is required and needs to be finalized before implementing to the test site. If content is not ready prior to test site, project will be delayed.
Filling pages or posts with the clients content is not a design element or requirement, it is a courtesy offered by the designer during design phase. If copy is provided it will be dropped in “as is” proofing of content, editing or formatting is not included in design package. Any copy not provided during the start of design phase is not guaranteed to be included in final design approval. Dummy content or images may be used to complete design phase if necessary and client may be trained to edit and add content if needed.
Ongoing Maintenance, Edits & Compromised or Out-of-Date Files & Themes:
It is the responsibility of the client to update and maintain their website regularly once design is complete. These services are for hire with Eco-Office Gals separately. If a website is compromised due to outdated platforms, themes or plugins it is the clients responsibility to contact their hosting provider to see if the website can be restored. If a restore is not an available option a redesign may be required. Additionally, themes may become outdated and stop working over time, as new technology comes into play. It is the clients responsibility to keep up to date or inquire about these changes and seek redesign services for updated themes as needed.
Payment requirements:
Projects totaling $500 or less are due up front in full and are non-refundable unless the project is cancelled within 24 hours of payment or before major elements of the project are started/completed.
Projects over $500 are split into 2 payments unless otherwise agreed upon in advance. The half up front deposit is non-refundable and due before any services are rendered. Payment of the final half is due immediately (within 24 hours) of final approved revisions to the site. No administrative access or training is granted until final payment is received. Failure to pay in a timely manner will result in removal of all design elements from the completed website.
Any additional revisions or elements not included in the initial estimate will be added to the final invoice at a project or hourly ($60/hr) rate.
Please note that any delayed project over 30 days, due to client revisions or content turnaround, will be subject to project price changes. Additionally, delayed projects may be subject to a break down of the final invoice, requiring payment for the portion of the project completed and the remaining balance due when the project resumes.
Price Reductions & Multi-Payments:
Discounts or payments may be offered from time to time and on a case by case bases. However, changes to the project agreed upon at time services are rendered, or failure to comply with the terms of the project may result in forfeiture of all discounts or payment arrangements. In such cases, it is as the discretion of Eco-Office Gals to invoice non-discounted payment in full.
Termination of Agreement:
If during the course of design the client is unsatisfied with the services purchased and nothing can be done to the designers abilities to make the client satisfied with the services paid for, final payment will not be billed and the site design and theme will be removed. The designer will hold all rights to design elements and theme licenses, images purchased, any and all elements of unapproved design.
Permission & Releases:
It is the responsibility of the client to obtain proper right and licenses to all images, content and elements used on their design. The Client shall indemnify and hold harmless Eco-Office Gals against any and all claims, costs, and expenses, including attorney’s fees, due to materials included in the work at the request of the Client for which no copyright permission of privacy release was requested or uses which exceed the uses allowed pursuant to a permission or a release.
Life of Estimate:
All estimates will be honored for 30 days from the day presented. After 30 days any original discounts offered or changes in package prices will result in a new estimate price.
