Web Hosting is on my mind this weekend. I’ve been dealing with a few different web hosting companies that clients are already signed up for and I’ve had numerous issues. Big Mistake: Don’t just go with the company that charges the least. Bigger mistake: Don’t assume the companies that charge more know more. Read reviews, ask around. I’m going to give you to examples today, I will hold the name of the hosts, I’m not THAT mean!
This was only a minor thing, but it’s causing an issue. Host #1 has already rolled out WordPress 3.0 in it’s script. Although WP 3.0 hasn’t seemed too troubled, plug ins and themes are just not ready yet. So, the issue, I am testing a theme for a client and the header is not showing. Said theme admin is telling me it’s a WP 3.0 bug that they’re working on. No big deal, hopefully they fix it quick and we can move on. However, Host #1 jumped the gun a bit and others may have bigger issues then I.
This case is a HUGE issue. POOR CUSTOMER SERVICE! I spent 3 days dealing with CSR’s that were clearly guessing when trying to resolve the issue at hand. They were re-doing what I had already done just to confirm what I already knew to be the issue, then they had no solution! A “ticket” was made to a higher level service request with the promise of a response of 24-48 hours… What?! When a site is down you don’t just tell me you’ll get back to me in a day or 2! I will not take that back to my clients and be ok with it! They’re service is cheap and they’re knowledge is cheaper!
Client or Terrorist? One of my clients was hacked by very proud radicals for the SECOND time this year. Apparently, it wasn’t just the client but ALL of the sites hosted by host #3! Instead of family friendly recipes the site proclaimed to be hacked in the name of Allah for a day and a half. For this to happen 2x in one year host #3 is clearly not run on a secure system!
There are some affiliate I stand behind 200% and one of them is my hosting company – Host Gator. I have had them over 2 years now. In 2 years, I was hacked once, but HostGator had me up in minutes, we changed a few passwords and set a tracking on my site so they could catch the IP address, should the culprit try to attack again. Knock on wood, I have not had another issue since. Second, their uptime is phenomenal, I have only had the site down 1 time, at 3am for server service and not for long.
Ongoing praises bring me to their Customer Service, 24/7 I know I can call them and get the answers I need by someone that knows what the problem is and how to fix it! They’re not going to pass me down the line for a few days until they may or may not find someone that has a clue.
I did my homework when I was looking for a host. I knew I wanted a green host and HostGator is 130% windpowered, but I knew it had to go beyond just the turbines. I know I picked a top notch company when I picked HostGator and I am glad I shopped around.
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